1. Parties and Definitions

“Chamonix Ski Passes” (“the Company”) is a trading name of AD & Co. Holdings Limited, a company registered in England & Wales (Company No. 13781825, Registered Office: 56 Warwick Square, London, England, SW1V 2AJ).

The Company acts solely as an agent for La Compagnie du Mont-Blanc SA (“the Issuer”), the lift operating company.

The person purchasing ski passes (“the Buyer”) enters into two distinct legal relationships:

1. A purchase and delivery contract with the Company, limited to the ordering and supply of lift passes; and
2. A usage contract with the Issuer, governed by the Issuer’s own terms and conditions, available at  https://www.montblancnaturalresort.com.

2. Formation of Contract

A binding contract is created when the Company issues an order confirmation and the Issuer accepts/creates the pass (or the Company confirms fulfilment). If the Issuer cannot supply the pass for any reason, the Company will refund the amount paid for the undelivered pass.

The Company’s role is limited to purchasing passes from the Issuer and arranging delivery by:

1. postal mail, courier, hand delivery, or collection for Early Bird passes; or
2. electronic means (QR code) for all other passes

By accepting our terms and conditions during the order process is required and is your explicit responsibility.

3. Digital Delivery, Deemed Receipt, and Buyer Contact Details

Digital products (including QR codes, e-tickets, confirmation documents, or collection vouchers) are delivered electronically to the email address (and any other contact channel) provided by the Buyer at checkout.

• Digital products are produced manually by the Company at any time prior to the first day of validity or the first day of validity for orders made on the day. We process orders in the order of arrival and subject to processing volumes in house.
• We do not guarantee immediate or instantaneous processing and delays should be expected by Customers during peak periods.
• Delivery is deemed completed when the Company has (i) generated the QR code / digital pass and (ii) sent it to the Buyer’s provided email address and/or made it available for download/viewing via the Buyer’s order confirmation page / customer portal (where applicable).
• The Buyer is solely responsible for ensuring the email address and contact information provided at checkout is accurate and accessible, including correct domain suffixes (e.g., “.com”).

If the Buyer does not receive the digital delivery, the Buyer must contact the Company at [email protected] (and/or WhatsApp number) promptly and in any event within [48] hours of purchase (or within [24] hours of the first ski day, whichever is earlier) so that the Company can re-send or provide an alternative delivery method.

Failure to do so may prejudice the Buyer’s ability to claim “non-receipt” where the Company can evidence fulfilment to the Buyer-provided contact details.

4. Scope of the Company’s Obligations

The Company’s responsibility is strictly limited to the purchase and delivery of ski passes.

It does not operate any ski lifts, facilities, or ski areas, nor does it control or guarantee:

• the operational availability of lifts or ski areas;
• snow conditions, weather, or resort closures;
• the validity, duration, or refundability of the passes; or
• the Issuer’s pricing, refund, or cancellation policies.

All such matters are the sole responsibility of the Issuer.

5. Liability and Warranties

To the fullest extent permitted by law:

• The Company gives no warranties (express or implied) as to the performance, operation, or availability of ski lifts, or the suitability of the passes.
• The Company is not liable for loss, damage, delay, or non-performance caused by the Issuer, weather, government restrictions, pandemics, or other external factors.
• The Company’s maximum liability to the Buyer shall not exceed the total amount paid for the ski passes (excluding card fees or bank charges).

The Buyer acknowledges that the Company acts as an intermediary only, and accepts that the Issuer bears all responsibility for the use and operation of ski passes.

6. Buyer Obligations and Required Information

The Issuer requires personal details (full name, date of birth) for each passholder, and a passport-style photograph for passes of nine (9) days or longer, or for any passes purchased under the Early Bird or E-gloo Assurance schemes.

Such information must be provided within five (5) days of purchase.

• Failure to do so will render the order cancelled by the Buyer with no right to refund or credit.
• The Company maintains audit logs including order timestamps, fulfilment timestamps, delivery attempts, and customer communications, and may use these records to investigate disputes and respond to payment processors/card issuers.

 

7. Payment Terms

Orders paid by bank transfer must be received as cleared funds at least one (1) full day before the first ski day. Failure to do so will be treated as cancellation by the Buyer without refund.

Orders paid by credit or debit card after 18:00 local time the day before skiing may not be fulfilled in time for lift opening. The Company accepts no liability for loss of ski time or replacement costs.

8. Non-Transferable Passes

All ski passes are personal and non-transferable.

Use by any person other than the named holder may result in cancellation without refund and potential penalties imposed by the Issuer.

9. QR Code Issuance and Non-Modification

Once the Issuer has generated the pass / QR code, the pass is created in the Issuer system and is generally non-changeable and non-refundable except as per Issuer policy.

• If insurance has been purchased with the pass in which the insurer’s claim process will apply. We do not warranty the outcome of any such claim but will assist with the claim process where applicable.
• No modifications (dates, names, durations) are possible after the QR code has been issued.
• Passes are for continuous use from the first day selected.

10. Refunds and Cancellations

• Refunds for unused passes are governed by the Issuer.
• If the Company has failed to deliver as agreed, the Company will provide a remedy (re-deliver, replace, or refund as appropriate).
• Refund eligibility relating to lift operations/closures/usage is governed by the Issuer.
• If the Company has not provided the ordering/delivery service as agreed, the Company will offer an appropriate remedy, which may include re-delivery or refund of the Company’s service component and/or the amount paid where required by law.

Exceptional Circumstances

The Issuer may consider refunds only in exceptional cases such as:

• full ski area closure due to weather, technical failure, or force majeure;
• government restrictions or lockdowns.

Refund eligibility and processing are at the Issuer’s sole discretion.

Goodwill Assistance

The Company may, at its discretion, offer goodwill assistance to help buyers seek refunds, but this does not create any legal obligation or liability.

If a refund is successfully negotiated, the Company may deduct:

• 10% of the total booking amount (including the standard administration fee), or
• 20% if the request arises under force majeure or goodwill intervention.

11. Early Bird Passes

Early Bird passes are strictly non-refundable, non-cancellable, and non-transferable.

No changes will be made once issued. Buyers are strongly advised to obtain travel insurance covering illness, injury, or non-use of passes.

12. Delivery of Physical Passes

Where physical passes are delivered by tracked or registered mail:

• The Company will provide the tracking reference and proof of dispatch;
• The Company bears no responsibility for postal or courier delays, losses, or non-delivery once handed to the carrier;
• No replacements, exchanges, or refunds will be made for undelivered passes;
• The Buyer is strongly advised to have travel insurance covering loss, theft, or delay of ski passes.
• Where physical delivery is selected, the Company will dispatch using a tracked service and provide tracking.
• Risk of loss transfers when the pass is delivered to the address provided by the Buyer.
• If the Buyer provides an incorrect or incomplete delivery address, the Buyer is responsible for any re-delivery fees.
• If tracking shows non-delivery or loss in transit not caused by Buyer error, the Company will work with the carrier and Issuer to arrange a replacement or suitable remedy (subject to Issuer policy).

Most passes will be delivered by email and QR code, for collection in resort at the Issuer’s ticket machines (“pick up boxes”) located at all ski areas and other locations.

13. Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond reasonable control, including (but not limited to) natural disasters, war, terrorism, epidemics, or government-imposed restrictions.

Obligations shall be suspended during such events. If the event persists beyond the pass validity period, the agreement shall terminate without liability.

14. Card Payments and Fraud Protection

The Buyer is responsible for safeguarding payment card information.

The Company will cooperate with legitimate fraud investigations but is not liable for unauthorized card use or chargebacks initiated by card issuers.

Disputes regarding unauthorized use must be resolved between the Buyer and their card issuer.

15. Dispute Resolution

The Buyer should first contact  [email protected] with details of any complaint.

The Company will review and respond in writing within a reasonable period.

If unresolved, disputes may be escalated to an independent ombudsman or UK small claims court.

16. Disputes and Chargebacks

• The Buyer agrees to contact the Company first to resolve any issues relating to ordering, delivery, or access (including non-receipt of digital delivery) before initiating a payment dispute or chargeback.
• Where the Buyer initiates a chargeback without first providing the Company a reasonable opportunity to re-deliver or resolve, the Company may submit its fulfilment records, communications, and audit logs to Stripe and the card issuer.
• Nothing in this clause limits any rights the Buyer may have under applicable law.

17. Jurisdiction

These terms are governed by the laws of England and Wales.

Any dispute shall be subject to the exclusive jurisdiction of the English courts.

If any clause is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

18. General Notice

The Buyer confirms they have read and understood these Terms and Conditions and those of the Issuer.

Full details of the Issuer’s operational policies can be found at  https://www.montblancnaturalresort.com.

For assistance, contact: [email protected]