Chamonix Ski Passes Terms & Conditions 2023/24
Chamonix Ski Passes (“the COMPANY”) is a trading name of AD & Co. Holdings Limited (UK Company) which acts as an agent for La Compagnie du Mont-Blanc SA (“the ISSUER”). Any contract is made between the person buying the Chamonix ski pass (“the Buyer”) and the Company.
A contract will be entered into upon the issuance of an order confirmation by the Company. The contract between the Company and the Buyer is purely to act as an intermediary and to order ski passes from the issuer and effect delivery by mail, hand or by collection at our designated premises for Early Bird passes. For other passes we send you an email with a QR code which you can use to print your passes at every lift station ticket machine.
The contractual relationship regarding the issue and use of the lift passes is between the Buyer and the Issuer according to the Terms and Conditions of the Issuer.
The Company undertakes to purchase lift passes on behalf of the Buyer and deliver the ski passes to the Buyer. Neither the Company nor any associated brand or trading name of the Company accept any liability whatsoever in respect of the conditions of purchase of ski passes from the Issuer.
The contract between the Company and the Buyer is limited to the purchase and delivery of lift passes only. The Company does not make any warranties as to the use, limitation, cancellation terms or other operating conditions of the lift passes themselves. The Company contracts with the Buyer at the price on the date of purchase and cannot make any refunds or changes should the Issuer adjust prices after you have purchased your passes.
The Issuer does not give refunds for lift passes purchased in error nor will the Company however we will make best endeavours to assist the buyer in all circumstances. We think it is essential that you arrange suitable travel insurance which will cover you in most cases where you need to secure the value of the passes without use.
***Additional date of birth information and passport pictures*** IMPORTANT
The issuer requires a passport style picture for any passes of longer than 9 days for Early Bird passes. We do not offer non-Early Bird passes for 10 days or longer.
The issuer requires the date of birth and full name for any passes that are not destined for us by an adult as defined in the order process.
Failure to provide the information requested by the company within 5 days will prejudice the ability of the company to procure the passes from the issuer. In such circumstances the order will be deemed as cancelled by the buyer and no refund or transfer of any rights will be made by the issuer or the company.
If the buyer selected the E-gloo assurance option a passport style picture must be provided within 5 days of purchase. Failure to provide the picture for all passholders in time will prejudice the ability of the company to procure the passes from the issuer. In such circumstances the order will be deemed as cancelled by the buyer and no refund or transfer of any rights will be made by the issuer or the company.
Information and pictures should be sent to the company via email on mailto:INFO@CHAMONIXSKIPASSES.COM
Cancellation Terms
Chamonix Ski Passes are not transferable and any refund requests must be made directly to the issuer.
Ski Passes can sometimes be cancelled and refunded in exceptional cases only and at the discretion of the Issuer by taking them to the Ski Pass to the offices of the issuer in Chamonix provided that they have been completely unused. Any refunds applicable will be made by the Issuer and not the Company if applicable. We cannot decide this on behalf of the issuer.
Any assistance that we offer to help customers with cancellations is given on the basis of goodwill and may not be successful.
Exceptional cases – we understand that there are circumstances amounting to force majeure where either the buyer and/or the seller might not be able to complete the use of lift passes in an expected manner. These might include Government regulation due to pandemic or other events that might occur from time to time but cannot be predicted. In such circumstances if we are able to negotiate refunds from the issuer these will be returned to you subject to deductions of up to 20% for administration, processing fees and handling which the company will not be able to reclaim.
Although the overarching principle is that there are no refunds for any ski passes, if we are able to negotiate on your behalf we will refund you what we can achieve subject to modest deductions for our costs.
EARLY BIRD passes are not cancellable, transferrable or changeable and will not be refunded if cancelled by the customer. These are sold on the basis that the customers is advised to have in place travel insurance covering all risks.
GENERAL TERMS
Chamonix Ski Passes undertakes to purchase lift passes on your behalf and assist in delivering them to you physically or electronically, neither AD & Co. Holdings Limited or Chamonix Ski Passes accept any liability whatsoever in respect of the conditions of purchase of ski passes from the issuer or any liability whatsoever in general.
If delivery by tracked mail is selected with your pass order we make no warranties or guarantee that delivery will be effected by French or international mail systems. We undertake to provide you with a copy of the envelope or package sent and the tracking information as provided by the carrier. We cannot refund, replace or exchange any passes that do not reach you for any reason although we will make reasonable efforts to assist you if passes do not reach you or reach you in time for your holidays. We recommend you take appropriate travel insurance cover that includes loss or theft to property including ski passes in the event that the passes do not reach you.
Where passes are ordered with the electronic/delivery option we will send you an QR code an purchase confirmation. You will be able to collect your passes from the machines at every lift station using the QR code.
Ski Passes are not transferable and any refund requests must be made directly to the Compagnie du Mont Blanc SA although we will endeavour to assist you where we can.
Our service contract with you is limited to the purchase and supply of lift passes only. We do not make any warranties as to the use, limitation, cancellation terms or other operating conditions of the lift passes themselves. We contract with you at the price on the date of purchase and cannot make any refunds or changes should the Compagnie du Mont Blanc adjust prices after you have purchased your passes.
Your contract with Chamonix Ski Passes is purely to act as an intermediary agent and to deliver the passes to your accommodation or designated address as entered in your purchase order.
The contractual relationship regarding the issue and use of the lift passes is between you and the Issuer according to the Terms and Conditions of La Compagnie du Mont Blanc SA.
Please see https://www.montblancnaturalresort.com for complete sales and operating conditions.
For more information feel free to call our helpline on +44 (0) 845 460 0606 or email info@chamonixskipasses.com
You are almost skiing. We love the mountains and were taught to share…
Please be safe on the mountains, hurrah you are nearly there!
e&oe if a term above is deemed to be unenforceable the remainder of the terms remain in force and the contract is under the jurisdiction of the Courts of the United Kingdom although please remember that ultimately you are buying the pass from La Compagnie du Mont Blanc SA.
